About Bigbobs Ltd.
Buying from any Bigbobs website does not affect your statutory rights. XRack, XRack Direct, XRack.co.uk are all trading mediums of Bigbobs Ltd. We pride ourselves on having technical knowledge of all products that we sell and always endeavour to offer a high level of customer care and courtesy.
Your credit card details will be sent to Bigbobs via Secure SSL shown by the appearance of the padlock symbol in your browser during the purchasing process.
Delivery / Stock & Shipping
Goods in stock are normally delivered within 5 working days from stock. Out of stock goods will not be charged until ready for despatch and confirmed as still required by the customer. Customers will be informed of out of stock items, before charge or despatch of any part of the whole order (if for any reason an item becomes unavailable or is discontinued, we reserve the right to send an alternative of equal or greater value). Bigbobs delivery charges are for UK mainland only. Certain post code areas are subject to carriers surcharge (e g Highlands & Islands) - if a surcharge applies we will inform you before despatch. PLEASE NOTE THAT THE DELIVERY CHARGES ON THE WEB SITE DO NOT INCLUDE SURCHARGES.
Goods correctly supplied will only be accepted for return within 28 days. The customer must pay for the delivery and return carriage costs for correctly supplied goods and the goods must be properly re-packaged to avoid damage during transit. Any damage resulting from the return transit is the responsibility of the customer. We strongly advise that you take out insurance against damage-in-transit with your chosen carriage company. Incorrectly supplied or damaged goods will be exchanged or replaced by Bigbobs. Bigbobs must be notified within 8 days if goods are found to be faulty on delivery.
Your right of cancellation
You have the right to cancel the contract at any time up to the end of 7 working days from the day after you receive the goods (see below). The seven day cancellation period does not constitute a seven day free trial of the goods. You have a right to examine the goods and are under a duty to take reasonable care of the goods during that period. To exercise your right of cancellation, you must give written notice to the Supplier by hand, post, fax, or email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient. Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the registered address or address agreed between the Supplier and you. Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. In the case of faulty or misdescribed goods we shall, after receiving notification , either collect the goods from you or ask you to return the goods yourself and we shall pay the reasonable postage costs. You are entitled to a refund, repair or replacement on goods which are misdescribed or faulty, where the defect becomes apparent within a short period of time after delivery. Where faults become apparent at a later date, you are entitled to a repair , a replacement with a product of a similar age, or, if this is not possible, a part refund.
Bigbobs do NOT disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
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